Delivery & Returns
DELIVERY POLICY
We offer a standard delivery service through DPD which usually takes between 5 to 7 working days. Working days are defined as Monday to Friday apart from bank holidays or days of national holiday. We will endeavour to fulfil orders as quickly as possible, however, in the event that an item is temporarily out of stock we will contact you as soon as possible.
The delivery charge is clearly visible in the "Checkout" section once you have completed your order.
All orders are sent as ‘tracked and traced’ and will require a signature at the delivery address. You will receive an email from DPD to inform you that your order is dispatched.
All deliveries must be deliverable to the address stated. We cannot cater for timed deliveries. All delivery instructions must be given at the time of placing the order. If you know that you will be at work during the day and that no-one will be available at your house to sign for your order at the time of delivery then please give your work address as the delivery address. We would also greatly appreciate a phone number that DPD can contact you on should they need to confirm an address or delivery time.
Should you experience any problems regarding deliveries, please contact our Internet Customer Helpline on + 44 (0) 1625 423244, further contact details are available in the "Contact Us" section. If the item has been processed and with DPD it is best to contact them directly.
RETURNS AND REFUNDS POLICY
Under the distance selling regulations you have the legal right to cancel your order within 7 days of receipt of the goods. Cancelled items must be returned in perfect condition, unused and with the original packaging. Notice must be given within the 7 day period of cancellation. A full refund will be given on the goods only.
If you wish to return a product please call or email our Internet Customer Helpline on:
Tel: + 44 (0) 1625 423244
Operators are able to take your call from 9.00am to 5.00pm Monday to Friday.
When calling the Internet Customer Helpline please state your name and order number and we will issue you with a Returns Authorisation Number which you must write on the outside of your package when returning the goods. Failure to do so will significantly delay processing of any returns.
The product you wish to return must be in a saleable condition and in its original, undamaged packaging. The overall condition of the returned product will be considered when making a refund, when the product(s) are delivered until the time of return we must expect a level of "Reasonable Care". The refund will be credited to the original payment method. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item.
If you are returning an item due to a fault, in accordance with our refunds policy, we will also refund the delivery charge. If you return a damaged or faulty item from an order consisting of more than one item, we will only refund you the cost of the faulty item. We will refund the price of the returned item as soon as we receive it. A refund of the delivery charge will only be given if the item is found to be faulty, damaged or incorrect.
Where you are returning an item within the seven day cooling off period, please note we will only refund the value of the product and not the delivery charge.
"Reasonable Care" is defined as looking after the product(s) in your care in such a way as to allow the product(s) to be returned to Design id Europe for refund with the product(s) in perfect condition for use in another sale.
Bring the item to any post office and send it recorded delivery, remembering to write your Returns Authorisation Number on the package.